Broker Network achieves best in class customer satisfaction
Broker Network, the UK’s largest Network for independent insurance brokers, has today revealed the results of its annual client satisfaction survey which saw Member satisfaction reach record levels; a strong indicator of the company’s ever-increasing focus on listening to its Members.
Results from Broker Network’s 2017 survey, recorded a ‘best in class’ Net Promoter Score (NPS) of +54, a significant increase of 57 points from its -3 score 2012. 99% of Network Members interviewed also stated they were satisfied with their membership which is again an increase from previous years.
For the first time in the Network’s history, its fifteen Member services, which are all delivered in-house, received their own scores. Risk & Compliance Management, Client Money and HR Consultancy lead the way with Enhanced Commissions and Development Funding & Matchmaking listed as areas with room for development.
Commenting on the NPS score, Broker Network’s Chief Executive, Andy Fairchild said: “We’ve built our brand and reputation around supporting the growth and protection of independent insurance brokers and always strive to put Members at the heart of everything we do. Regardless of whether a broker is just starting out or looking for an exit strategy, the flexible services we provide have been developed to assist and advise.
“In 2016 we proved we are stronger together as the driving force in independent broking, regaining our independence and announcing a new strategic direction. We established our Organic Growth Programme; a two year master class on achieving best practice growth; in addition to helping Members sharpen their skills with the launch of Broker Network’s Training Academy which saw over 150 brokerages enrol their employees on training sessions.
“We rely on the extensive feedback from our Members to allow us to continually innovate and develop market-leading services and it’s truly rewarding to see all the efforts and investments that we are making paying off.”
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